Engage 2016

The agenda gives you a flavour of what we have planned for the day. Interested in joining the Customer Awards? Click here to nominate.
Please visit this page regularly to find out the latest hot topics and keynote speakers.

Wednesday, 30 November
19:00 20:00 Reception
20:00 23:00 Awards Dinner - The Savoy
Thursday, 1 December
08:30 09:00 Registration and Coffee
09:00 10:30 Host
Natasha Kaplinsky
  Verint Keynotes
Ryan Hollenbeck, Steve Bell
Nick Nonini, Verint
10:00 10:45 Keynote
Jamie Anderson
10:45 11:15 Break
11:00 11:45 Keynote
Ovum: Making Sense of Compliance
11:15 12:45 Customer Case Study
  Government Customer Case Study
Newcastle Council
11:50 12:20 Workforce Optimisation Ask the Experts Panel Debate - Tesco, LV= and Verint team
  Verint Roadmap
Steve Thurlow & Michiel Lely, Verint
  Government Customer Case Study
North Lanarkshire Council
  Ideation and Co-creation Session
Verint team
12:30 14:15 Lunch
12:25 12:55 Government - Social Media: The Death of the Bureaucrat Fife Council
  Customer Case Study
Digital Transformation and low effort Customer Service - BGL
  Customer Case Study
Barclaycard Supporting our most vulnerable customers
  Engagement Management Ask the Experts Panel Debate
12:55 13:25 Customer Case Study b-Next
  Customer Case Study TBC
13:45 14:15 Customer Journey Mapping Rachel Lane, Verint
  Government - Digital First Engagement Management Vision and Roadmap Part 1
14:20 14:50 Customer Case Study LV=
  Government - Digital First Engagement Management Vision and Roadmap Part 2
  Customer Analytics Ask the Experts Panel Debate
  Customer Case Study VHI
14:55 15:25 Customer Case Study Tesco
  Government - Customer Case Study TBC
  Customer Communities 101 An Introduction
15:30 16:00 Break
16:00 16:30 Customer Keynote TBC
16:30 17:15 Customer Awards: hosted by Natasha Kaplinsky
17:15 17:30 Close
17:15   Drinks reception & Entertainment