The Digital Tipping Point

The Digital Tipping Point

More than 24,000 consumers and 1,000 businesses across 12 countries have spoken. How do businesses get the balance right between digital and human customer service?

Maintaining a human touch in today’s digital world remains key.

The Digital Tipping Point: Balancing Digital and the Human Touch in Customer Engagement.
Organizations that embrace digital may be on the pathway to success, but those who do so at the expense of customer engagement with a human touch risk falling behind. Results from a recent research study by Verint and Opinium of 24,000 consumers and 1,000 businesses across 12 countries reveals that organizations need to balance digital and human customer engagement to thrive – and to survive.

How do you organizations achieve this balance?
Verint together with IDC have outlined six steps to improve the customer journey in an increasingly digital world in our new white paper: The Digital Tipping Point.

  • On-Demand Webinar: The Digital Tipping Point

    Verint and guest presenter Mary Wardley of IDC discuss key findings from the research on the digital tipping point in customer engagement.

    View On-Demand
  • Blog Article

    Global Study Reveals Resounding Need for Human Touch in Today’s Digital First World. Read the Verint Blog to learn more.

    Read the Blog

  • Executive Perspectives

    Get the key insights and research findings from Verint and IDC in our new executive perspectives on the digital tipping point.

    Get the Perspectives

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