Knowledge Management Software for the mulit-generational workplace
Knowledge Management Minds the Generational Gap
Seriously Smart Organizations are using Knowledge Management
to succeed in today’s multi-generational workplace and marketplace.
Provide all-access to information, to all ages and abilities, whenever and wherever it’s needed.
Surface information on-demand
Harness relevant experience and expertise from employees and customers.
Provide clarity and eliminate clutter
Combat information overload and cultivate efficiencies to succeed in today’s increasingly complex service environment.
Empower multi-model agent
and customer journeys
Ensure consistency and accuracy for fast, frustration-free issue resolution across channels.
The challenge: How to accommodate the wide range of needs and preferences of everyone – from the digitally savvy to the digital novice
Knowledge greases the machinery of today’s service environment – supporting new means of generating, discovering and sharing information to inform the enterprise and serve customers that transcends generational and digital divides.
Learn more in a new Gartner Report: Revive Knowledge Management With The Digital Workplace.
…customers are using web or mobile self-service more frequently than any other channel for customer service. To serve this need, AD&D pros supporting customer service operations increasingly invest in knowledge management solutions to power self-service success. Kate Leggett, Forrester Research: Customers Self-Serve As A First Point Of Contact For Customer Service: Adopt Five Best Practices To Drive Self-Service Knowledge Success, May 2016
Achieved a 50% reduction in training costs with Verint Knowledge Management. Large Personal Insurer
Emerging technologies associated with the digital workplace are creating opportunities to advance the people, collaboration and contextual aspects of knowledge management, causing IT leaders to rethink technology-focused strategies.Gartner Research: Revive Knowledge Management With the Digital Workplace, October 2015
Achieved 5.9% revenue increase (4B) associated with knowledge management contribution. Large Electronics Retailer
Read All About It!
One-size customer service doesn’t work in today’s multi-generational customer care environment.
Get the scoop from our resident KM experts on how you can employ new means of discovering and sharing information to empower the enterprise and serve customers, transcending generational and digital divides.
- Get the eBook
Verint White Paper
Seven Steps to Build a Business Case for Knowledge Management.Download the White Paper
Knowledge Management Edition Webinar
Listen to the rich and thought-provoking conversation with our panel of Knowledge Management experts who share insights and best practices.View On-Demand Webinar
KM Expert Blogs
Learn insights and best practices with Knowledge Management from our resident KM Experts.Read the Blog
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