Digital Disruption Demands Action
Agent Desktop Delivers Differentiation
Seriously Smart Organizations are leveraging Agent Desktop to empower employees to deliver effortless customer engagement.
Empower Your Next-Generation Workforce with More Streamlined Information Access.
Surface relevant customer context and resources.
Reduce agent effort to empower personalized and informed interactions and swift issue resolution.
Be ready for every interaction.
Anticipate and leverage opportunities to exceed expectations through pain-free and productive experiences that win hearts and minds.
Respond to evolving needs and requirements.
Streamline training and optimize delivery of vital information to the front lines to continually improve customer experience.
Whether you call it "Agent Desktop" or "Employee Desktop," it empowers employees to go beyond expediency to take the course of action that’s more than the path of least resistance – it’s the path of best outcomes.
Now you can magnify all your available customer service resources to the power of one – supporting powerful and resourceful one-to-one personalized engagement between employees and customers.
14% of agent time is spent looking for information across disparate systems. Agent Desktop Optimization, Putting Agents in Charge of the Omni-Channel Customer Experience. Aberdeen Report, 2014
85% of organizations in our research said it is important or very important to improve agent performance. Ventana Research, 2014
Only 17% of agents always meet call-handling targets. Ventana Research, 2014
Best-in-Class firms empower agents with seamless access to omni-channel data and technology tools to enhance agent productivity. The business value of integrating your contact center within your omni-channel strategy, Aberdeen 2014
Get the FREE eBook
Learn how you can dramatically improve the quality of interactions for both customers and employees with today’s next-gen Agent Desktop.
- Download the eBook
New Report from Aberdeen Group
Agent Desktop Optimization: Three Strategies to Maximize Agent Productivity & Customer Experience.Get the Report
Employee Desktop Edition
A rich discussion with our Employee Desktop experts, providing best practices on obtaining a single customer view.Watch On-Demand
See how the Employee Desktop delivers seamless and personalized engagements between customers and employees.View the Infographic
Fields marked with an asterisk are required