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Customer Success

Verint makes Big Data actionable for government and commercial organizations around the globe. Today, more than 10,000 organizations use our Actionable Intelligence solutions to improve enterprise performance and make the world a safer place.

Enterprise Intelligence Solutions

New York Life, the oldest mutual life insurance company in America, introduced Impact 360 Workforce Optimization to make metrics a priority, leading to a 24% drop in attrition, higher first-call resolution, and a full percentage point increase in customer satisfaction. 

Elavon, which provides integrated payment processing to more than 1 million merchants worldwide, saved nearly 600 accounts worth about $1.7 million in revenue in the first three months using Impact 360 Quality Monitoring with Speech Analytics.

Technology Services Industry Association (TSIA) increased completed customer survey responses by more than 150%, while decreasing survey administration and simultaneously improving the member experience using Verint Enterprise Feedback Management.

Using Impact 360 Workforce Optimization, VSP Vision Care reduced call handle time and increased customer satisfaction ratings, while saving $3 million in the first year alone.

Read more Verint Enterprise Intelligence Solutions customer success stories.

Security Intelligence Solutions

Union Bank uses Nextiva to deter threats and robberies in its 337 retail bank branch locations.

Home Depot standardized its more than 2,000 stores across North America on Verint’s networked video solution to help ensure a safe and secure environment for its 300,000 employees and millions of customers.

The University of Rhode Island turned to Nextiva video management software and 8-channel encoders to transform its video security infrastructure.

Price Chopper uses Nextiva to centrally monitor surveillance video from its 119 grocery stores and corporate distribution center.

Mohegan Sun deployed Nextiva DVRs and encoders to adopt a 100% recording policy, where everything that happens within the Mohegan Sun campus is captured and archived.

Read more Verint Security Intelligence Solutions customer success stories.