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Customer Success

Verint makes Big Data actionable for government and commercial organizations around the globe. Today, more than 10,000 organizations use our Actionable Intelligence solutions to improve enterprise performance and make the world a safer place.

Enterprise Intelligence Solutions

New York Life, the oldest mutual life insurance company in America, introduced Impact 360 Workforce Optimization to make metrics a priority, leading to a 24% drop in attrition, higher first-call resolution, and a full percentage point increase in customer satisfaction. 

Elavon, which provides integrated payment processing to more than 1 million merchants worldwide, saved nearly 600 accounts worth about $1.7 million in revenue in the first three months using Impact 360 Quality Monitoring with Speech Analytics.

Technology Services Industry Association (TSIA) increased completed customer survey responses by more than 150%, while decreasing survey administration and simultaneously improving the member experience using Verint Enterprise Feedback Management.

Using Impact 360 Workforce Optimization, VSP Vision Care reduced call handle time and increased customer satisfaction ratings, while saving $3 million in the first year alone.

Read more Verint Enterprise Intelligence Solutions customer success stories.

Security Intelligence Solutions

Tinker Federal Credit Union has over 2.3 billion in assets and turned to Verint for its open-platform solution, robust surveillance and data capture capabilities, and IP networked video portfolio.

The city of Guayaquil, Ecuador has been a leader in the use of video surveillance in Latin America, leveraging Verint intelligence solutions since 2002.

The St. James School in Stratford, Connecticut selected Verint Enterprise Video Management Software to create a surveillance system that better protects staff and students from potential harm.

Safety and security is a priority at St. Vincent’s Medical Center, which has invested in state-of-the-art Verint technologies to ensure the health, safety and security of the medical ecosystem.

Read more Verint Security Intelligence Solutions customer success stories.